Dear Mr Ward,Thank you for contacting TomTom Customer Care
The reference number for your query is 090xxx-00xxxx.
Thank you for your e-mail, although you feel that the compensation is laughable please be aware that this is a compensation for the loss of services. It is not a monetary compensation. You were unable to use the services for two days and we have therefore given you an extra two days of services. We are under no obligation to offer you monetary compensation for this issue with the services. The unit was still useable, just without the services. This is what we have compensated you for. The price for two days worth of services is 48 pence however it is a compensation equal to the loss you experienced.
We feel this is appropriate customer service as we are replacing the loss with an equal compensation.
With Kind Regards
Jxxx
The TomTom Customer Care Team
I just HAD to respond to that;
LIVE Services Not Available
Discussion Thread
Customer (Tony XXXXX)
15/07/2009 03.00 PM
Jxxx
Please do not think this is directed at you personally as I'm sure you are bound by company policy etc but your response is indicative of the.....shall we say inflexible approach to customer service I have experienced from your organisation to date.
I also work in a customer services environment and understand the issues but I do find the whole thing a little officious to say the least and I always take the view that the most important thing is to ensure the customer is satified at the end of the day as so much depends on repeat business or recomendation.
Many thanks for the 48p compnsation. I doubt it pays for the fuel I used stuck in a particularly lengthy incident the other day due to the lack of availability of the Traffic service however something is better than nothing.
I doubt I'll get any further with this so shall we call this case closed?
Best RegardsTony
Wednesday, 15 July 2009
TomTom Latest!!
OK, despite the fact "I've given up on Tom Tom", I actually haven't;
After sending both units back to Amazon the other week and sending Tom Tom Customer Service (sic) a piece of my mind, I came across the Tom Tom stand at the Goodwood Festival of Speed the other week and took great pleasure in telling their Product manager what a piece of cow excreta his XL Live IQ Europe model was!
To cut a long story short, following a lengthy and grovelling apology, he offer to take my old (and completely knackered) Tom Tom One off my hands for £70 in return for me purchasing another XL Live for £50 off, knock 50% off a 12 month subscription to their Live service and throw in a carry case. Well it was genuinely an offer I couldn't refuse having spent the previous week trying to navigate my way around Andover without the benefit of one and wondering how in God's name people ever managed not to crash their cars while reading a map!
Anyway, its a couple of weeks old now and was behaving itself just fine.............until..............the traffic service stopped working. After a couple of days i got fed up of seeing "traffic service currently unavailable" so I called Support and asked them what was going on. To their credit they were on the case immediately and informed me that their "servers were down". As I work in the IT industry, I can tell you now that if I had a customer with servers "down" for two days I'd probably be out of a job but I digress..............
I asked if they would consider compensating me for the loss of service and was told "I'll ask"
Now in this day and age you don't actually expect a company to come clean and give you a £100 voucher for M&S but I wasn't expecting the following email;
Dear Tony,
Due to a technical reasons, 'LIVE EU' has been temporarily unavailable. To compensate for this inconvenience we have granted you a compensation product of the same subscription.
This compensation product will give you access to your subscription for an additional period (equal to the duration of the outage) at the end of your normal subscription.
LIVE Services UK + abroad - COMPENSATION EUR 0,48
Compensation discount - EUR 0,48
Total EUR 0,00
Best regards,TomTom
Laugh? I nearly soiled myself!!!
I then emailed Support and informed them that I thought they had a slightly skewed understanding of customer service and that I would be sending a letter explaining what had happened to every car magazine I can think of.
I await their response with interest.............
After sending both units back to Amazon the other week and sending Tom Tom Customer Service (sic) a piece of my mind, I came across the Tom Tom stand at the Goodwood Festival of Speed the other week and took great pleasure in telling their Product manager what a piece of cow excreta his XL Live IQ Europe model was!
To cut a long story short, following a lengthy and grovelling apology, he offer to take my old (and completely knackered) Tom Tom One off my hands for £70 in return for me purchasing another XL Live for £50 off, knock 50% off a 12 month subscription to their Live service and throw in a carry case. Well it was genuinely an offer I couldn't refuse having spent the previous week trying to navigate my way around Andover without the benefit of one and wondering how in God's name people ever managed not to crash their cars while reading a map!
Anyway, its a couple of weeks old now and was behaving itself just fine.............until..............the traffic service stopped working. After a couple of days i got fed up of seeing "traffic service currently unavailable" so I called Support and asked them what was going on. To their credit they were on the case immediately and informed me that their "servers were down". As I work in the IT industry, I can tell you now that if I had a customer with servers "down" for two days I'd probably be out of a job but I digress..............
I asked if they would consider compensating me for the loss of service and was told "I'll ask"
Now in this day and age you don't actually expect a company to come clean and give you a £100 voucher for M&S but I wasn't expecting the following email;
Dear Tony,
Due to a technical reasons, 'LIVE EU' has been temporarily unavailable. To compensate for this inconvenience we have granted you a compensation product of the same subscription.
This compensation product will give you access to your subscription for an additional period (equal to the duration of the outage) at the end of your normal subscription.
LIVE Services UK + abroad - COMPENSATION EUR 0,48
Compensation discount - EUR 0,48
Total EUR 0,00
Best regards,TomTom
Laugh? I nearly soiled myself!!!
I then emailed Support and informed them that I thought they had a slightly skewed understanding of customer service and that I would be sending a letter explaining what had happened to every car magazine I can think of.
I await their response with interest.............
Clap Trap
A link to a story which quite frankly beggars beleif. I can't type any more because I'm laughing so much!
Enjoy!
http://www.telegraph.co.uk/culture/film/film-news/5621035/Popeye-to-be-given-18-certificate-for-smoking-pipe.html
Enjoy!
http://www.telegraph.co.uk/culture/film/film-news/5621035/Popeye-to-be-given-18-certificate-for-smoking-pipe.html
Thursday, 9 July 2009
Colour Blind
Last night on the way home I was incensed to see a cyclist completely ignoring all the red lights on the way down Preston Road, so incensed in fact that I wound down the window on passing him and shouted "you do realise red means stop don't you"?. Of course this was met with some choice language and hand gestures.........
Unfortunately for the gentleman in question I got to the next set of lights at Preston Drove well before he did and stepped out of the car. Now I'm a reasonably large guy and this along with my request that he repeat the expletives he had so eloquently delivered previously made him think twice and he stopped at the lights to converse with me on the relative merits of stopping / not stopping and / or obeying the law.
On informing said mobile genitalia that I was in fact the proud owner of a "better bike than that piece of s*it your riding" and that when I used the road system I "bloody well obeyed the rules of the road for my safety and that of others" he became rather sheepish.
This demeanor was quickly replaced with a smug smile as another cyclist went straight through the red light....................
Unfortunately for the gentleman in question I got to the next set of lights at Preston Drove well before he did and stepped out of the car. Now I'm a reasonably large guy and this along with my request that he repeat the expletives he had so eloquently delivered previously made him think twice and he stopped at the lights to converse with me on the relative merits of stopping / not stopping and / or obeying the law.
On informing said mobile genitalia that I was in fact the proud owner of a "better bike than that piece of s*it your riding" and that when I used the road system I "bloody well obeyed the rules of the road for my safety and that of others" he became rather sheepish.
This demeanor was quickly replaced with a smug smile as another cyclist went straight through the red light....................
Wednesday, 8 July 2009
Freak Show
Last nights Michael Jackson "Memorial" confirmed two things; 1) Americans are emotionally and morally bankrupt and 2) "The King of Pop" is very much alive and well and living on an island somewhere with his chimp.
What a freak show and the sad thing is so many people bought it!
What kind of family wheels the coffin (supposedly) containing the remains of their loved one into the Staples Arena in LA in front of thousands of people to listen to the pre-pubescent winner of one of our talent shows over-egging the pudding with a show of singing that rivals the wailing of the pneumatic Ms.Carey?
What a freak show and the sad thing is so many people bought it!
What kind of family wheels the coffin (supposedly) containing the remains of their loved one into the Staples Arena in LA in front of thousands of people to listen to the pre-pubescent winner of one of our talent shows over-egging the pudding with a show of singing that rivals the wailing of the pneumatic Ms.Carey?
The tickets were free but.......the lot was captured on High Def and will be coming to a DVD near you soon. The whole thing is a massive money making exercise and "his people" are rubbing their hands because they get all the money without having to do 50 dates at the O2 were never going to happen in a million years.
Basically the whole thing is a bloody setup!
Dear Sirs...........
I thought you might appreciate reading the letter my partner wrote to Brighton & Hove Bus Company yesterday following a somewhat troubled journey home on our wonderful public transport system here in Brighton. I'll post the response should they deem it worth replying to although given previous dealings with Mr.French and his company over the rather poor standard of driving demonstrated by his employees I doubt anything will come of it.
We shall see...........
Dear Sirs,
I thought you might be interested to hear the tale of woe that was my journey home this evening, with a view to re-training at least one of your drivers.....
At about17.15 this evening, I was waiting for a bus heading into town from the Mithras House stop in Moulsecoomb; I am not normally a bus user - I walk the 2.5 miles to and from work to home because it is quicker than using public transport, however due to the unusually inclement weather I had no other option.
I prepared myself for the long slog home on the bus...however what I was not prepared for was the 49 bus pullling into the stop so fast, taking no heed of the flooded gully, and spraying me and every one else at the stop from head to foot in dirty water. No apology was offered by the driver for his manner of driving (driver number xxxx) when we all dripped onto the bus. Neither was there any apology to any of the other customers or passers by that he also soaked at the next two stops as he sped down Lewes Road on his way to the Garage.
When we arrived at the garage, the reason for this disgraceful driving became apparent...he jumped out of his cab, turned of the engine and disappeared...another jobsworth late for his end of shift with no concern for his passengers. We then enjoyed a five minute wait at the Garage whilst a new driver was found...he at least had more concern for his passengers by driving sensibly in appalling road conditions, and taking the time to slow down at bus stops so as not to dampen new customers any further.
Whilst waiting for my second bus (on the 5/5A service) on London Road, I was relieved to see that a 5 was due imminently. A 5 service liveried bus duly appeared at St Peter's Church junction but then, to add insult to soggy injury, it pulled up at the wrong stop, displaying a "Sorry I'm not in service" notice, let 6 people off and then pulled away, with a bus load of passengers with room for several more....a significant number of prospective passengers were then left waiting for an indefinate amount of time - the transport information service promptly stopped working I expect due to the weathe - for the next bus on the 5/5A service!
I eventually arrived home in Preston Park at 18.30. What would normally be 25 minute walk home turned into a one hour 15 minute debacle. I realise that the weight and slowness of traffic is not your fault, however the journey would have been altogether more comfortable had I not been soaked by one of your drivers at the start...or left at a stop on a main route by another driver not using the right stop or displaying the right information.
I shall continue not using the buses for my commute to and from work in normal weather conditions, simply due to not having the time to spend sat in traffic. I will however be investing in a second set of waterproof clothing to keep at work in case we have a repeat of todays downpours....I will at least then arrive home in a timely manner and dry!
Yours Sincerely
We shall see...........
Dear Sirs,
I thought you might be interested to hear the tale of woe that was my journey home this evening, with a view to re-training at least one of your drivers.....
At about17.15 this evening, I was waiting for a bus heading into town from the Mithras House stop in Moulsecoomb; I am not normally a bus user - I walk the 2.5 miles to and from work to home because it is quicker than using public transport, however due to the unusually inclement weather I had no other option.
I prepared myself for the long slog home on the bus...however what I was not prepared for was the 49 bus pullling into the stop so fast, taking no heed of the flooded gully, and spraying me and every one else at the stop from head to foot in dirty water. No apology was offered by the driver for his manner of driving (driver number xxxx) when we all dripped onto the bus. Neither was there any apology to any of the other customers or passers by that he also soaked at the next two stops as he sped down Lewes Road on his way to the Garage.
When we arrived at the garage, the reason for this disgraceful driving became apparent...he jumped out of his cab, turned of the engine and disappeared...another jobsworth late for his end of shift with no concern for his passengers. We then enjoyed a five minute wait at the Garage whilst a new driver was found...he at least had more concern for his passengers by driving sensibly in appalling road conditions, and taking the time to slow down at bus stops so as not to dampen new customers any further.
Whilst waiting for my second bus (on the 5/5A service) on London Road, I was relieved to see that a 5 was due imminently. A 5 service liveried bus duly appeared at St Peter's Church junction but then, to add insult to soggy injury, it pulled up at the wrong stop, displaying a "Sorry I'm not in service" notice, let 6 people off and then pulled away, with a bus load of passengers with room for several more....a significant number of prospective passengers were then left waiting for an indefinate amount of time - the transport information service promptly stopped working I expect due to the weathe - for the next bus on the 5/5A service!
I eventually arrived home in Preston Park at 18.30. What would normally be 25 minute walk home turned into a one hour 15 minute debacle. I realise that the weight and slowness of traffic is not your fault, however the journey would have been altogether more comfortable had I not been soaked by one of your drivers at the start...or left at a stop on a main route by another driver not using the right stop or displaying the right information.
I shall continue not using the buses for my commute to and from work in normal weather conditions, simply due to not having the time to spend sat in traffic. I will however be investing in a second set of waterproof clothing to keep at work in case we have a repeat of todays downpours....I will at least then arrive home in a timely manner and dry!
Yours Sincerely
Monday, 29 June 2009
Take it Home!!!
Looking into the park this morning I was dismayed but not surprised to see the usual piles of rubbish which unfortunately seem to be the norm after a warm weekend. The woefully inadequate bins are overflowing so at least some people have made the effort to "throw away" their rubbish however the question I have to ask is why can't they take it home with them? There seems to be an attitude in this country that rubbish is SEP - Somebody Else's Problem.
A contributing factor is public litter bins are either too small or simply non-existent. We still seem to be suffering the fallout from the reaction to the IRA's bombing campaign of 69 - 97 where almost every litter bin was either blocked up or removed. The problem is that they have never been replaced hence they are a rarer sight than a cyclist with lights (another rant to follow).
Put some bins back please Mr.Council and you lot - take your rubbish home with you!!!
A contributing factor is public litter bins are either too small or simply non-existent. We still seem to be suffering the fallout from the reaction to the IRA's bombing campaign of 69 - 97 where almost every litter bin was either blocked up or removed. The problem is that they have never been replaced hence they are a rarer sight than a cyclist with lights (another rant to follow).
Put some bins back please Mr.Council and you lot - take your rubbish home with you!!!
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